All deliveries are arranged through reputable couriers. 🌿 After completing your purchase, you will receive a tracking number. 📦

This is the part where you get excited, and we hope you're home when they arrive and that they call beforehand. 🤞📞

We promise to always do our best to get your order to you as quickly as possible.

The estimated delivery times are what we aim for (and almost always achieve 🤞).

• North America: 7-14 days 📦🇺🇸
• European Union: Up to 7 days 📦🇪🇺
• Latin America: 12-24 days 📦🌎

However, even the best of us can experience delays.

If you have any concerns, you can always contact our team at support@benjaminfrankgems.com, and we'll respond within 24 hours!

We deliver to the US, EU, and LATAM countries. 🌍

Once the order has been placed, no changes can be made. ❌

You have a 30-day return policy, provided the packaging is intact and the product has no external damage. 📅📦

If the product arrives damaged or has defects, please take photos/videos and send them to support@benjaminfrankgems.com. 📸✉️

Our team will respond promptly to facilitate the return. ⏳✅

We offer you multiple payment methods. 💳💸

Whatever your online mode of payment, you can rest assured that we only work with well-known and trusted payment gateway partners who use secure encryption technology to keep your transaction details confidential at all times. 🛡️🕵️‍♂️🔒

If you have questions, just contact our Team: support@benjaminfrankgems.com

We accept payments made using Visa, Mastercard, and Maestro debit cards. 💳

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), and three-digit CVV number (optional for Maestro cards). 🔢

You will then be redirected to your bank's secure page 🔒 for entering your online password (issued by your bank) to complete the payment. ✅

Yes! We love our clients and want to keep you and your personal information safe. ❤️🔒

Our Payment Gateway Provider uses the highest levels of transaction security currently available. A 256-bit encryption is employed to protect your card information while securely transmitting it to the respective banks for payment processing. 🔐💳

All credit and debit card payments are processed through secure and trusted payment gateways managed by leading banks. 🏦 We do not store your credit card information; it is used one-time only upon purchasing your product. 🛍️✨

In order to get your beautiful new products out to you as soon as possible, we cannot accept cancellations more than 1 hour after your purchase. ⏳

If you are within this time frame, please email us at support@benjaminfrankgems.com. 📧

Otherwise, we are more than happy to accept a return once you have received your products. 😊

Please visit the "Can I Change Or Return My Item?" tab for more details.

Please note that original shipping fees are non-refundable, and return shipping is the responsibility of the customer. 🚚✉️